Patient Services Coordinator
To apply, please send a resume and cover letter to Alliance Medical Ministry at hr@alliancemedicalministry.org.
Why Alliance?
AMM is a mission‐driven organization that provides access to comprehensive medical care to working, uninsured adults living in Wake County. Uninsured individuals are less likely to receive preventive care, more likely to develop chronic illnesses, and more likely to be hospitalized for conditions that could have been prevented. Health equity is an important part of what AMM provides patients in addressing the disparities that exist in our healthcare system
AMM is strongly supported by the community and was the recipient of Bank of America’s Neighborhood Builder Award in 2020, and recipient of the Enloe Charity Ball award in 2022. We are one of the leading nonprofits in Wake County and are recognized for our compassionate and holistic work for our underserved communities and uninsured neighbors in need.
Comprehensive medical care provided at AMM is centered on treating the complete mind‐body‐spirit relationship and includes acute and chronic medical care, specialty care, lab and pharmacy services, health education, disease and diabetes management, mental health counseling, pastoral care, and more.
AMM is proud to have an on‐site Community Farm that dispenses over 2,000 lbs of fresh produce directly to patients at no cost, complementing our comprehensive wellness program that includes gardening classes, bilingual cooking classes, walking programs, and more. This work would not be possible without the support of the community, and people donating funds, goods, and services for a good cause.
About the Position:
The Patient Services Coordinator, performs tasks in all areas of Clinic Operations. Work includes assistance in registration of patients to the Clinic, scheduling of appointments, reminders of appointments, follow-up on missed appointments, check-in at time of appointment, check-out after appointment, scheduling of follow-up visits, processing of eligibility documents for AMM, Project Access and Patient Assistance Programs and Medical Records requests. The Patient Services Coordinator reports to the Supervisor of Patient Services.
Roles & Responsibilities:
The Patient Services Coordinator assists the various positions within the department. He/She will help in Referral Coordination, Patient Assistance, Patient Registration and the Check-in/Check-out process.
Assist with scheduling and rescheduling patient appointments in a timely and cordial manner including reminder and follow up patient calls.
Answer phones when necessary. Take messages off main voicemail box.
Assist patients, vendors and visitors when necessary. Answers non-medical questions; refer them to appropriate staff.
Explain/enforce patient policies in a respectful manner.
Utilize interpretation/translation skills when necessary.
Assist with organizing/updating patient records in EMR (Electronic Medical Record).
Input data into electronic health record when necessary.
Conduct patient satisfaction surveys when necessary, including follow-up calls on missed appointments.
Education/Training Experience:
Two years of college required. College graduate preferred.
One to three years’ experience in a medical or business setting working with the public.
Familiarity with standard office equipment such as desktop computers, photocopiers, facsimile machine, etc.
Electronic medical record experience preferred.
Skills Needed:
Strong communication and customer service skills.
Fluent in both English and Spanish.
Motivated towards quality improvement
Organizational skills with ability to perform various task as assigned
Proficient in computer applications, especially EPIC
Ability to maintain patient confidentiality and protect the integrity of the practice’s data.
Ability to lift 30 lbs. and willingness to move furnishings, equipment and supplies.
Compensation and Hours:
Full Time (40 hours/week)
Commensurate with experience- $16-$17 per hour range
Benefits include healthcare through BCBS of NC, PTO and site holidays and AMM contribution to a Simple IRA.
To apply, please send a resume and cover letter to Alliance Medical Ministry at hr@alliancemedicalministry.org.